Frequently Asked Questions

How long does the delivery take?

Regular mail normally takes 7-21 days to deliver but it may take up to 2-5 weeks (varies by location and due to custom process).

How quickly do you ship the orders?

We ship the orders within 2-3 business days. Rarely, some items may be in new production process, in that case we will inform you by email.

Do you offer express shipping?

Yes, we offer fast shipping which takes about 3-4 days to arrive. You can select this shipping way while you ordering.

My tracking number doesn't show any further update, when will it update?

The carriers don't update the tracking numbers while it's in transit to the destination country and at the customs process. The carriers of the some countries put a different tracking number on the package and don't provide it for us to track. In case of that, please do not be worried of your package, it will deliver as soon as possible.

I provided a wrong address on my order, what should I do?

Please let us know your correct delivery address by sending an email as soon as possible before we ship your order.

Please make sure to provide the correct shipping address. We will not be held responsible for items shipped to incorrect addresses provided by the buyer. In such case, the buyer will be responsible for the additional shipping cost.

I have not received my order, yet. When will it arrive?

You can ask us when will your package be delivered. Before contacting with us you can do the following things to reach your package.

-Please track your package.
-Check if we have the correct delivery address.
-Check to see if you have a delivery card from the carriers. Your parcel may be waiting at your local post office.
-Check with your neighbours to see if they have accepted the package on your behalf.

I did not pick my order up and it's returning. Will you resend my package?

It's possible to resend your package in that case of returning. We have to charge a shipping cost for that.


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