Frequently Asked Questions

Regular mail normally takes 7-21 days to deliver but it may take up to 2-5 weeks (varies by location and due to custom process).

We ship the orders within 2-3 business days. Rarely, some items may be in new production process, in that case we will inform you by email.

Yes, we offer fast shipping which takes about 3-4 days to arrive. You can select this shipping way while you ordering.

The carriers don't update the tracking numbers while it's in transit to the destination country and at the customs process. The carriers of the some countries put a different tracking number on the package and don't provide it for us to track. In case of that, please do not be worried of your package, it will deliver as soon as possible.

Please let us know your correct delivery address by sending an email as soon as possible before we ship your order.

Please make sure to provide the correct shipping address. We will not be held responsible for items shipped to incorrect addresses provided by the buyer. In such case, the buyer will be responsible for the additional shipping cost.

You can ask us when will your package be delivered. Before contacting with us you can do the following things to reach your package.

-Please track your package.
-Check if we have the correct delivery address.
-Check to see if you have a delivery card from the carriers. Your parcel may be waiting at your local post office.
-Check with your neighbours to see if they have accepted the package on your behalf.

It's possible to resend your package in that case of returning. We have to charge a shipping cost for that.

Our gold plated items take about 1-2 years if you keep them out from perfumes and waters etc.

Yes, they are washable. The colours will not change when washing.

No. The dye of the wood beads are not harmful.

Please send an email in that case, then we will inform you how you to proceed returning items. Please consider that we refund the amount excluding the shipping cost after we receive it back in same condition. We will not be responsible for any cost of returning process.

We offer some discount codes for wholesale orders. Please be in touch through email to get an information for wholesale orders.

We kindly accept the payments by credit card (Visa, Mastercard and American Express) and Paypal. We allow our customers to save payment methods in their accounts to make ordering fast and easy. Credit card numbers are not stored on our server to prevent data theft. All of our website security certificates are kept up to date.

The buyer is only responsible for paying any taxes, fees or duties levied by the destination country.